TextMyTask is developed and operated by Coherive LLC, a limited liability company organized under the laws of the Commonwealth of Massachusetts ("Coherive," "we," "us," or "our"). "TextMyTask" means the TextMyTask iPhone app and the related service.
This policy explains what information TextMyTask collects, where that information lives, what we do with it, and what we never do with it. It applies to the TextMyTask iPhone app and to textmytask.com.
The short version
- Most of your information never leaves your phone. On the Core plan, your customers, your crew, your jobs, and your message history are stored in the app on your device. We do not have a copy.
- We do not sell your information, and we never will. Not to advertisers, not to data brokers, not to anyone.
- We do not sell, rent, or share mobile phone numbers or consent information with third parties for marketing or promotional purposes. Ever.
- We do not run advertising in the app, and we do not use your job records, your messages, or your photos to train anything.
- Translation happens on your phone. English and Spanish versions are produced by your iPhone itself. Message text is not sent to us or to any translation service.
- You can delete everything. Deleting your account inside the app erases your data from your device.
The rest of this policy is the detail behind those statements.
1. The two plans, and why the difference matters here
TextMyTask has two plans, and where your information lives depends on which one you are on.
Core. Messages are sent from your own phone through your own carrier, the same way you text today. Your records live in the app on your device. We do not receive your customer list, your crew list, your job records, your messages, or your photos.
Pro. Messages are sent and received through a dedicated business phone number we operate for you. Because those messages pass through our systems, message content, photos, and video sent to or from that number are stored on our servers so they can be delivered to your app and kept as part of your job record.
If you are on Core, sections of this policy that describe information stored on our servers do not apply to you.
2. Information you give us
Account information. Your name and your email address. Email is required on both plans. It is the only reliable way to reach you about your subscription, a billing failure, a service problem, or a change to this policy. We use it for those account and service messages. We do not use it to market to you unless you separately ask us to, and we do not give it to anyone else for marketing.
Information you enter about other people. TextMyTask exists so you can dispatch work, so you enter information about your customers and your crew: names, mobile phone numbers, and optionally addresses and notes. On Core this stays on your device. On Pro, the phone numbers of the people you message pass through our system in order to deliver those messages.
Your work records. Jobs, tasks, standing instructions, notes, the messages you send, the replies you file, and the photos and video attached to them.
Support correspondence. If you email us, we have that email.
3. Information we receive automatically
Subscription status. When you subscribe through the App Store, Apple processes the payment. Apple does not give us your card number, your billing address, or your Apple Account credentials. We receive, through our subscription provider RevenueCat, an anonymous identifier and the answer to one question: whether you currently have an active subscription and to which plan.
Message delivery information (Pro only). Our messaging provider records the phone numbers involved, timestamps, and delivery status for messages sent through your dedicated number. This is standard carrier-level recordkeeping required to operate a business messaging number.
What we do not collect. We do not use advertising identifiers. We do not track you across other apps or websites. We do not embed third-party analytics or advertising software development kits in the app. We do not collect your location.
4. What we use information for
We use information only to:
- Operate the app and deliver your messages
- Keep your job records intact and available to you
- Determine whether your subscription is active and which features you have access to
- Contact you about your account, billing, security, or a material change to this policy or the service
- Respond to your support requests
- Detect and prevent abuse, fraud, and violations of our Terms of Service
- Comply with law and with mobile carrier requirements
We do not use your content to build advertising profiles, and we do not use your messages, photos, job records, or customer information to train machine learning models.
5. What we never do
We do not sell your personal information. We have not in the past twelve months and we do not intend to.
We do not share mobile phone numbers or consent information with third parties or affiliates for marketing or promotional purposes. Phone numbers you enter are used to deliver the messages you choose to send and for nothing else.
We do not share your data with any third party except the service providers listed below, each of which is contractually limited to performing a service for us.
6. Who we share information with
Apple. Handles all payment processing and subscription billing. Governed by Apple's privacy policy.
RevenueCat. Tells our app whether your subscription is active. Receives an anonymous customer identifier and your purchase records from Apple. Does not receive your job data, your contacts, or your messages.
Our messaging provider (Pro only). Delivers messages to and from your dedicated business number. Receives the phone numbers, message content, and attachments necessary to deliver those messages.
Our hosting and storage provider (Pro only). Stores your Pro message records and media.
We may also disclose information if we are legally required to, if it is necessary to protect someone's safety, or in connection with a sale or reorganization of the business — in which case the acquiring party remains bound by this policy or gives you notice and a choice before changing it.
7. Translation
TextMyTask can produce an English and a Spanish version of a message. Translation is performed by your iPhone using Apple's built-in on-device translation. The text of your messages is not transmitted to us, to Apple's servers, or to any external translation service for this purpose. Both language versions are stored with the message on your device (and, on Pro, on our servers with the rest of that message record).
8. Your crew's and your customers' information
You are the one who decides to put a person's name and phone number into TextMyTask, and you are the one who decides to send them a message. In privacy terms, you control that information; we process it on your behalf and only to provide the service to you.
We do not market to your customers or your crew. We do not contact them for our own purposes. We do not sell or share their information. The only messages they receive are the ones you send, plus, on the Pro plan, an occasional automatic service notice — for example, letting a worker know that a message could not be delivered at that moment.
Under the Terms of Service, you are responsible for having permission to message every number you enter. If someone whose information you entered contacts us with a privacy request, we will generally refer them to you, because it is your record, and we will assist you in responding.
9. How long we keep information, and how to delete it
On your device (Core and Pro). Your records stay in the app until you delete them. Deleted items go to a Recently Deleted area for 30 days and are then permanently removed automatically.
Deleting your account. The app includes a delete-account option that erases your TextMyTask data from your device. This cannot be undone and we cannot recover it, because on Core we never had a copy. If you want to keep anything, save it before you delete.
Deleting the app. Removing the app from your phone removes the data stored in it. This is not the same as cancelling your subscription — see the Terms of Service.
On our servers (Pro only). Pro message records are retained while your subscription is active. If your subscription lapses, we keep your server-held records for six months so you can come back or retrieve them, and we email you before they are released. You can ask us to delete them sooner.
Account and billing records. We keep the minimum records required for tax, accounting, and legal purposes after an account closes.
10. Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected, to have it deleted, to receive a copy of it, and to not be discriminated against for exercising those rights. We do not sell personal information, so there is nothing to opt out of on that front, but you may still make the request.
Because most TextMyTask data lives on your own device, you already hold and control it directly. For anything we hold, email support@textmytask.com and we will respond within the time required by applicable law. We may need to verify that the request is genuinely yours.
11. Security
We use industry-standard protections, including encrypted connections for all data in transit and encrypted storage for Pro data at rest. Data stored in the app is protected by your iPhone's own device encryption and passcode, so please use a passcode and keep your phone updated.
No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by law.
Please do not put access codes in TextMyTask
TextMyTask is a dispatch tool, not a place to keep secrets. Do not enter or send door codes, keypad codes, alarm codes, gate codes, lockbox combinations, key hiding places, passwords, account numbers, Social Security numbers, payment card numbers, or medical information.
Anything you put in a job, a note, or a set of standing instructions can go out as an ordinary text message. Text messages travel over mobile networks nobody controls, and once one lands on your worker's phone it stays there — including after that person stops working for you. There is no way to pull it back.
If you need to give your crew access to a property, use something built for that, and change the code when someone leaves.
12. Children
TextMyTask is a business tool for adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, email support@textmytask.com and we will delete it.
13. Where information is processed
We operate TextMyTask from the United States, and information we hold is stored and processed in the United States. If you use the app from outside the United States, you understand that your information will be handled here.
14. Changes to this policy
If we change this policy in a way that materially affects how your information is handled, we will email the address on your account and update the date at the top before the change takes effect. Continuing to use TextMyTask after that means you accept the updated policy.
15. Contact us
Coherive LLC support@textmytask.com
We answer privacy questions from real people. Write to us.